HANDLING AND DISPUTE RESOLUTION POLICY
PALLISER ReAL ESTATE we
like to achieve and perform to the highest professional
if for any reason you feel we have not lived up to our ambitions and
you need to
raise a complaint, then the following should assist you.
to make a complaint
provide as much details as possible about the nature of your
complaint, including the outcome
you would like in order to resolve
we will handle your complaint
We will treat the process, and all the details of your
complaint, in strict confidence.
long will it take?
We will endeavour to resolve your complaint as soon as
possible. However, the length of time will depend on the nature and
complexity of the issues you have raised.
You will receive acknowledgement of receipt of the
complaint from us within two business days. We will give you
an estimate of how long it may take us to deal with the matter and
will endeavour to finalise the matter within 5 business days.
action will we take in response to your complaint?
If we determine that your complaint is justified, we
will then decide what action we should take in response.
always try to match our response to the nature of your complaint and
the desired outcome. Some of the things we might do include:
to understand the situation in full by clarifying the situation with
those primarily involved.
steps to rectify the problem or issue you have raised.
you with additional information or advice so you can understand what
or how we have dealt with it.
steps to change our policies or procedures if your complaint
identifies a problem in
the way we are doing things.
if you're still unhappy?
it will not be possible to resolve a complaint to everyone's
satisfaction, and you might want to contact your legal representative
or Consumer Affairs Victoria for further information.
you need to register a complaint with Palliser, please contact
Wendy Palliser on +61 3 94594780 or 0407532044