Privacy Policy
Palliser Real Estate Real Estate respects your right to privacy. We are bound by and adhere to the Australian Privacy Principles (“Principles”) contained in the Privacy Act 1988 (“Privacy Act”). Those Principles regulate most of our activities with respect to personal information collected, stored, used and disclosed by us. For further enquiries about your information contact Palliser Real Estate or information in relation to Privacy you can contact the Office of the Australian Information Commissioner by visiting their website at http://www.oaic.gov.au.
Contact Wendy Palliser
Phone: (03) 94594780
Email : palliser@live.com.au
Mail : Palliser Real EstateAttention Wendy Palliser 1/29 James Street Heidelberg Heights VIC 3081
The kinds of personal information we collect and hold:
Firstly, 'personal information' in our privacy policy has the same meaning as in the Privacy Act, namely it means information about an identified individual or an individual who is reasonably identifiable.The types of personal information we collect from you and hold will vary depending on the context of our dealings with you. We will generally collect the following personal information from you:
• Your full name• Contact details• Information about the property/properties you express an interest in and/or own
We will generally collect and hold any personal information we need in order to conduct our business and/or provide you with our professional services, functions and activities, the administration of our business and our marketing activities. The Privacy Act also protects your sensitive information (such as information about an individuals race or ethnicity). If we need to obtain this type of information, we will ask for your consent, except where otherwise permitted by law. Real estate and tax law requires some of this information to be collected. If the information is not provided, we may not be able to act on your behalf effectively or at all.
How we use and disclose personal information?
- We will only collect, hold, use and disclose personal and sensitive information that is reasonably necessary for us as an organisation to carry out our activities and functions.
- These activities and functions include:
- In our agency business we use personal information collected from you for the purpose for which it was collected which is to act as your agent and to perform our obligations under our agreement with you.
- Personal information collected by us in the course of a tenancy application and any subsequent tenancy is necessary for us to verify your identity, to process and evaluate your application and to manage the tenancy. Personal information about you collected in the application and during the course of the tenancy, including through property inspection reports, may be disclosed to other parties as permitted by the Privacy Act including to the landlord, referees, other agents and operators of tenancy reference databases. Information already held on tenancy reference databases may also be disclosed to us. If you fail to comply with your obligations under the tenancy agreement, that fact may also be disclosed to the landlord, other agents and operators of tenancy reference databases.
- We use personal information collected from you for a range of reasons. These include security purposes and to contact you with respect to this property and other properties which we believe may interest you and in providing the information you agree to these uses unless you advise us differently. If the information is not provided, we may not be able to provide an effective service to you. We may provide access to your personal information to third parties with whom we have a business relationship, for example solicitors and/or conveyancing. Other than in the circumstances allowed under the Privacy Act, we do not disclose information of this kind to other parties.
We may also disclose or use your personal information without your consent in the following circumstances:
- For a reasonably expected purpose which is related to the purposes for collecting the information as contemplated by this policy
- We are authorised or required to do so by law (for example, we are required by law to provide your details to government-related bodies including the Residential Tenancies Bond Authority and Residential Tenancies Tribunal).
- The disclosure is to a Credit reporting agency in connection with recovering amounts which you owe to us.
- We reasonably believe it is reasonably necessary to assist an enforcement body to perform its functions
- If we believe it is reasonably necessary to prevent a threat to life, health or safety.
How you may access or correct the personal information that we are holding?
We shall take all reasonable steps to make sure that any personal information we collect, use, hold or disclose is accurate, complete and up to date.You can access the personal information we are holding about you at any time (subject to the exceptions provide by the APPs). We ask that such a request is to be in writing. There will be no charge for providing the information to you. If you would like to access such information, please contact us and we will endeavour to respond to your request as soon as possible.Palliser Real Estate will give access in the manner requested unless it is unreasonable or impractical to do so. Access will generally be granted within 30 days of the request.We will try to make sure that the personal information we hold is up to date, correct, complete and relevant. However, from time to time, we may need your assistance to identify if we are holding incorrect or out of date personal information. If you would like to update or correct the personal information that we are holding, please contact us (our contact details are set out at the bottom of our privacy policy). A dated record will be kept of any corrections to personal information. We will not charge you for any request to correct your personal information.